Shipping policy

SHIPPING POLICY

Free UK delivery on every order.

Shipping cost

We offer free standard delivery on all orders within the United Kingdom. No minimum spend is required.

Order cut-off

Our daily order cut-off is 14:00 GMT. Orders placed after the cut-off begin processing on the next business day.

Processing time

Orders are processed within 1–3 business days, Monday to Friday, excluding public holidays.

Transit time

Once dispatched, estimated transit time is 4–6 business days, Monday to Friday.

Estimated total delivery time

Processing plus transit gives an estimated total delivery time of 5–9 business days.

Tracking

When tracking is available for your shipment, tracking details are provided after dispatch so you can follow your order.

Delays

Delivery estimates are not guarantees. Delivery may occasionally be affected by courier delays, public holidays, address issues, customs or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact Customer Care with your order number.

Business information

Mavelle London is operated by A.D.S. Commerce Unipessoal, Lda.

NIF/NIPC: 273250892
Registered office: Avenida da Liberdade 560, 4710-249 Braga, Portugal

UK fulfilment warehouse: Soleme Road, Norwich NR3 2LJ, United Kingdom.

The fulfilment warehouse is not a general customer return address.

Customer Care

Email: support@mavellelondon.com
Phone: +44 7 520650448

Monday–Friday: 09:00–17:00 GMT
Saturday & Sunday: 11:00–16:00 GMT