Returns & Refunds
Shop with confidence with our 30-day money-back guarantee.
30-day return window
You can request a return within 30 days of delivery.
Return condition
Items should be unworn, unused and in their original condition, with tags and original packaging where applicable. This policy does not affect your statutory rights.
How to request a return
Before sending anything back, contact Customer Care with your order number. Do not return an item without authorisation. We will review the request and provide the correct return instructions and destination for that order.
Return destination
Our fulfilment partner, CJdropshipping, operates an authorised return process in which the applicable return destination is confirmed after the return/dispute is reviewed. CJ states that returns requested by its Dispute Team may be directed to a CJ warehouse and that returns to its China warehouses should be made only according to the authorised instructions.
For that reason, Mavelle London does not publish a single supplier return address for all orders. The registered office in Braga and the Norwich fulfilment warehouse are not customer return addresses unless Customer Care expressly instructs you otherwise. The authorised return destination will be supplied in writing for your specific return.
Return shipping
Return shipping costs are the customer’s responsibility when returning an eligible item because they changed their mind or are not satisfied, unless applicable law provides otherwise. If the item is faulty, damaged or incorrect, contact us first; where we are responsible for the issue, we will provide the appropriate resolution and return instructions.
Refunds
Approved refunds are issued to the original payment method. Refunds are made without undue delay and, where the UK cancellation rules apply, no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable.
Damaged or incorrect items
If an item arrives damaged, faulty or incorrect, contact us with your order number and clear photographs of the item and packaging so we can review the issue and provide the appropriate next step.
Business & Customer Care
Mavelle London is operated by A.D.S. Commerce Unipessoal, Lda.
NIF/NIPC: 273250892
Registered office: Avenida da Liberdade 560, 4710-249 Braga, Portugal.
Email: support@mavellelondon.com
Phone: +44 7 520650448
Monday–Friday: 09:00–17:00 GMT
Saturday & Sunday: 11:00–16:00 GMT