FAQ

Yes. Standard delivery is free on all orders within the United Kingdom, with no minimum spend.

Orders are processed within 1–3 business days, Monday to Friday. Estimated transit time is 4–6 business days, giving an estimated total delivery time of 5–9 business days. Our daily order cut-off is 14:00 GMT.

When tracking is available for your shipment, you’ll receive the tracking details after dispatch. You can also visit our Track Your Order page or contact Customer Care with your order number.

Contact us as soon as possible after ordering. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has already been dispatched.

We offer a 30-day money-back guarantee on eligible items. Contact Customer Care within 30 days of delivery before sending anything back so we can provide the correct return instructions and destination.

Return shipping costs are normally the customer’s responsibility. If your item is faulty, damaged or incorrect, contact us first so we can review the issue and provide the appropriate next step.

Approved refunds are sent to the original payment method without undue delay. Where UK cancellation rules apply, the refund is made no later than 14 days after we receive the returned goods or evidence that they have been sent back, as applicable. Your bank or card provider may take additional time to display the funds.

Email us with your order number and clear photographs of the item and packaging. We’ll review the issue and guide you through the appropriate resolution.

Use our international Size Guide together with any product-specific measurements or fit notes shown on the product page. Product-specific information always takes priority because fit can vary between styles.

Email support@mavellelondon.com or call +44 7 520650448. Customer Care hours are Monday–Friday 09:00–17:00 GMT and Saturday & Sunday 11:00–16:00 GMT.