Privacy Policy
This Privacy Policy explains how Mavelle London collects, uses and shares personal information when you visit our store, contact us or place an order.
Who is responsible for your data?
Mavelle London is operated by A.D.S. Commerce Unipessoal, Lda, Portugal.
NIF/NIPC: 273250892
Registered office: Avenida da Liberdade 560, 4710-249 Braga, Portugal.
Customer Care / privacy contact: support@mavellelondon.com.
Phone: +44 7 520650448.
Information we may collect
Depending on how you use the store, we may collect your name, billing and delivery details, email address, telephone number if supplied, order and transaction information, customer-service communications, device and browser information, IP address, cookie identifiers, and information about how you interact with the store.
Payment information
Payments are processed through Shopify and the payment methods made available at checkout. We do not need to store your full payment-card details in order to process your purchase.
How we use personal information
We may use personal information to process and fulfil orders, provide customer service, manage returns and refunds, prevent fraud, maintain and improve the store, comply with legal obligations, keep business records, and send marketing where you have subscribed or where otherwise permitted by law.
Legal bases
Where applicable, we process personal information because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or because you have given consent.
Who we share information with
We may share information with service providers that help us operate the store, including Shopify, payment providers, fulfilment and delivery partners, customer-support providers, email and marketing services, analytics providers and professional advisers. We share only what is reasonably required for the relevant service.
Cookies and similar technologies
We use necessary cookies to operate the store and may use preference, analytics and marketing cookies where permitted. For visitors in regions where consent is required, non-essential processing is controlled through Shopify’s customer privacy system. You can review or change your preferences at Cookie Settings.
International transfers
Some service providers may process information outside your country. Where required, appropriate safeguards are used for international transfers of personal data.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, customer service, legal, tax, accounting, fraud-prevention and dispute-resolution requirements.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, request portability, and withdraw consent where processing is based on consent. You may also have the right to complain to the relevant data-protection authority.
Marketing
If you subscribe to marketing emails, you can unsubscribe at any time using the unsubscribe link in the message or by contacting us.
Children
Our store is not intended for children to make purchases without the involvement of a parent or legal guardian where required by law.
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices. The latest version will be published on this page.
Contact
For privacy questions or requests, email support@mavellelondon.com or call +44 7 520650448.